In Arizona, Sheldon Carr turned a family dream into a business by starting Event Brothers Co. Alongside his two brothers and wife, he built a rental company that serves events across the state. They offer tables, chairs, arches, champagne walls, a photo booth, and also provide day-of coordination services.
Before Booqable, managing the business was difficult. They used QuickBooks for invoicing, wrote down inventory notes on their phones, and scheduled bookings through a shared calendar. During busy weekends, it was hard to track what was available. Creating quotes took too long, and it was difficult to respond to customers quickly.
“We realized we needed a better system. Our goal was to offer great customer service without getting stuck in administrative work,” Sheldon says.
Making quote requests easier for customers
To improve customer experience, Event Brothers Co. added Booqable to their website. They didn’t want customers to book items instantly, they preferred to handle each request personally.
With Booqable, they now show their entire inventory online, complete with photos and descriptions. Customers can select what they need and submit a quote request through the site. Those requests go straight into Booqable, where the team can respond quickly and track everything in one place.
“Our clients can look through our options and ask for a quote without us needing to stay tied to the phone,” Sheldon explains.
Tailoring wording to fit their quote process
They used Booqable’s translation feature to change default terms in their online store. “Checkout” became “wishlist,” and “place order” became “request a quote.” This made it clear that customers weren’t booking or paying online, just sending a request.
They also turned off pricing, availability, and payment options. This helped create a clean, focused experience where customers select items and send their request without confusion.
Faster, more professional quoting
Creating quotes is now much faster. Instead of starting from scratch, the team uses templates inside Booqable. When a request comes in, they can fill in the details, adjust terms if needed, and email the quote directly from the system. Pricing is calculated automatically, saving time and reducing errors.
They also use Booqable to collect signatures during delivery. Drivers can capture signatures through the app, keeping all documents organized and in one place.
“It’s like having a virtual assistant that takes care of all the boring paperwork,” Sheldon says.
What’s next for Event Brothers Co.
With Booqable, Event Brothers Co. has simplified their rental process and improved customer communication. They spend less time on admin and more time growing the business.
Sheldon and the team plan to expand their warehouse, grow their inventory, and possibly open an event venue. With Booqable handling quotes and inventory in the background, those goals feel more manageable.
“Booqable isn’t just software to us. It’s a true business partner in our growth,” Sheldon says.
For event rental companies looking to reduce admin work and improve the way they handle requests, Event Brothers Co. shows how the right tool can make a big impact.
