Treasure Coast Kayak, based in Vero Beach, Florida, faced the same challenges as most growing rental businesses. As more and more kayaks were booked, managing inventory, customer relations, and finances quickly became overwhelming. That’s why the owner, Victoriya, turned to Booqable to improve how she manages her rental business. Here’s how Booqable’s features helped her manage cancellations, adapt to unforeseen challenges, and keep her finances on track through the demands of running a growing business.
Bundling equipment for product add-ons
For showcasing their products online, Booqable empowered Treasure Coast Kayak through our popular Rental Website Builder. With the help of our easily-installed website themes, Victoriya was able to display her product packages, individual product variations for different sizes, product prices, and real-time availability seamlessly on her website.
As an outdoor equipment rental, ensuring all customers had the right equipment upfront was critical. Booqable’s bundling feature allowed Victoriya to automatically pair kayaks with the necessary accessories, like paddles and life vests, to simplify her online and in-store bookings.
“I love how Booqable lets me create bundled packages. It ensures that every rental comes with the required equipment, without me needing to manually adjust each order”, Victoriya shared.
Victoriya chose to hide individual products on her Booqable rental website, displaying only the bundles for customers to select. This ensured that customers always received the proper safety gear with their rentals, reducing the need for her to manually edit the order later on.
Managing refunds and cancellations
For a growing business, dealing with unexpected challenges is essential. This became particularly important when Treasure Coast Kayak had to close temporarily due to a recent hurricane in Florida. Thankfully, Booqable made the process of canceling orders and issuing refunds quick and simple.
With Booqable’s payment features and Stripe integration, Victoriya could process cancellations and issue refunds without too much effort. “Booqable made it easy to handle each refund with just a few clicks.”
Issuing credits to encourage future bookings
Booqable’s coupon codes feature proved especially beneficial for maintaining strong customer relationships. Not only can she run promotions and offer regular customers discounts, but she also uses them to issue credit to customers if they cancel their reservations. Rather than having a hardline no-refund policy, she provides credits for future rentals to retain the customer.
“With Booqable’s coupon codes, I could instantly send customers a discount code they could use on their next rental”, Victoriya said.
A reliable partner for a growing businesses
For Victoriya and Treasure Coast Kayak, Booqable has been more than just a tool for managing rentals, it has been a partner in her business’s growth. With its powerful features, Booqable enabled Victoriya and her team to manage inventory and adapt to unforeseen challenges.
As a growing business, navigating the challenges of scaling operations can be tough, but Booqable’s comprehensive platform has made it simpler, allowing Victoriya to focus on what matters most: growing her brand and providing exceptional service to her customers.
